Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to evaluate business and reporting requirements
communication skills to liaise with internal and external personnel on technical, operational and business-related matters
literacy skills to:
interpret technical documentation
write reports in required formats
planning and organisational skills to analyse and organise business operating system requirements
problem-solving and management skills to adapt, maintain and troubleshoot configuration and operational requirements of client-server software and reconfigure according to business requirements
numeracy skills to analyse required memory, hard disk and performance requirements
research skills to determine best-fit software to satisfy business requirements
technical skills to:
select and use server and network diagnostics
test application software and hardware to suit different client server applications.
Required knowledge
broad knowledge of:
client-server concepts
computer hardware and software skills
IP addressing
networking fundamentals
operating systems
detailed knowledge of:
operating system help and support utilities
procedures for implementing backup and recovery
software installation and configuration, including user account and password management
troubleshooting tools and techniques, including network diagnostic utilities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client-server solution may include: | accounting client server software customer relationship management (CRM) database management software enterprise resource planning (ERP) file transfer protocol (FTP) services information services software mail services payroll SharePoint services support desk web services. |
Appropriate utilities may include: | proprietary third party those included with the host operating system. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist